Our Guarantee
Diamond Grading Guarantee
Every Fincher & Ozment diamond is graded according to Gemological Institute of America (GIA) standards and guaranteed to grade out exactly as it is described on your sales receipt. If you have any doubt about the grade of your diamond (within 30 days of purchase) we will gladly send it to the GIA (at your expense) for grade verification. If the color, clarity and carat weight are not exact, you may return it for a full refund or exchange it for one with a GIA grading report matching our original stated color, clarity and carat weight.
Best Price Promise
If you find a diamond of the same cutting proportions, color, clarity, shape and carat weight at a lower price within 30 days of purchase, we will refund you the price difference plus an additional 10% for your troubles. (Provided both diamonds are graded by the same grading laboratory).
Satisfaction Guarantee
Fincher & Ozment is dedicated to your satisfaction, and we are proud to offer you 30 days to exchange your jewelry for another item or receive a refund. The cost of alterations will be subtracted from refunds or credits. Refunds or credits are not available for special ordered or customized items.
Guaranteed Trade-In-Value
Earth Mined Diamonds: Fincher & Ozment gives full credit for the original purchase price when you trade your Fincher & Ozment diamond toward another diamond selling for at least 50% more.
This Guaranteed Trade-In policy applies exclusively to the center diamond of an engagement ring and diamond stud earrings and diamond solitaire pendants purchased from Fincher & Ozment. The diamond must be undamaged and accompanied by original documents. Guaranteed Trade-in is not transferable.
Exception: Diamonds marked "Special Order" on the sales receipt are special shapes, sizes, colors, and clarities not typically kept in inventory at Fincher & Ozment. Since Fincher & Ozment does not keep these diamonds in stock, we will assist you in the sale of your special-order diamond when you have chosen to purchase a Fincher & Ozment Diamond at a price at least 50% greater than the highest price we can find for your diamond at that time.
